Make the first call useful

Explain what is happening

Describe the problem, its location and when it started. Share photos if the business requests them. Do not attempt work you are not qualified to do.

Confirm the fit

Ask whether the business covers your address and the type of job. Confirm the relevant licence, availability and who will attend directly.

Understand the quote

Ask about call-out and assessment charges, what the quote includes and how any additional work will be agreed. Get the scope in writing.

Your enquiry checklist

Tick these off as you prepare. The checklist stays on this page and is not submitted.

• Location and problem ready to describe
• Service area and relevant licence checked
• Call-out and assessment charges explained
• Written scope and timing agreed

Take the next step

Use the directory to find a few suitable options. Open their profiles and check the linked websites before getting in touch. Published details can change.